Shipping & Returns

Shipping

Every Heavy Crown product is made to order. Please allow 2–7 business days for production before your order ships. Production time is separate from delivery time.

Estimated delivery after production

United States: 3–8 business days
International: 10–30 business days

Delivery estimates are not guarantees. Peak periods, product availability, customs processing, remote destinations, and carrier delays may extend these timeframes. Tracking details will be emailed when your order ships. Products may be fulfilled by different production partners and can arrive in separate packages.

International orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price and are nonrefundable.

Order changes and cancellations

To request an address change or cancellation, email support@heavycrownapparel.com within 2 hours of placing your order. Because our products are made to order, we cannot guarantee changes or cancellations after production begins.

Returns and exchanges

We accept eligible return and exchange requests within 30 days of delivery. To start a return or exchange, email support@heavycrownapparel.com with your order number and the item you would like to return or exchange. Do not send an item back before receiving return instructions.

Return eligibility

Returned apparel must be unworn, unwashed, unaltered, free of odors or damage, and have its original tags attached. Items that do not meet these conditions may be refused.

The following items are not eligible for return or exchange:

Products clearly marked Final Sale
Gift cards
Personalized or custom-made products
Items that have been worn, washed, altered, damaged, or affected by odors

Return shipping

Customers are responsible for return shipping costs for ordinary returns. Original shipping charges, customs duties, and import fees are nonrefundable. We recommend using a trackable shipping service and keeping your proof of shipment.

Exchanges

Size exchanges are free, subject to product availability. Contact us before returning your item so we can provide instructions. If the requested replacement is unavailable, we will offer another available option or a refund.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@heavycrownapparel.com. Include your order number and clear photos of the item and packaging. Heavy Crown will cover return shipping and arrange a replacement or refund for approved claims.

Refunds

Once your return is received and inspected, we will notify you of its status. Approved refunds will be issued to the original payment method within 3–5 business days. Your bank or card provider may require additional time to post the refund.